2024 AEP Scaling: Let’s Reimagine Your Call Center
Increase rep efficiency by 17% during the 2024 AEP with PlanAllies. Seamlessly integrate technology for client satisfaction.
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Blog
- May 4
- 2 min
The High-Tech Call Center
Increased plan literacy, utilization, retention & LTV, and an AI-driven, by-member churn risk forecast.
- Apr 20
- 3 min
Predictive Churn Risk Assessment: A Roadmap to Reduce Short-Term Disenrollment
Prevent short-term disenrollment with PlanAllies' predictive churn risk assessment. Learn how this technology proactively diffuses churn.
- Apr 6
- 1 min
Video: Reimagine Call Center Onboarding with Tech-Enabled Engagement
Higher satisfaction. Lower churn. Increased LTV. A video demo of tech-enabled, conversational engagement, the future of call centers.
- Mar 30
- 1 min
HRA Workflow: Interactive, Tech-Generated Call Center Scripts
Take your HRA engagement to the next level! Schedule a demo and learn how our tech improves retention and satisfaction for enrollees.
- Mar 14
- 3 min
Three Factors That Maximize Call Center Engagement
Top call center engagement rates are often twice vs others. Today’s blog discusses three performance drivers used by these industry leaders.
- Mar 2
- 3 min
Health Consumerism and the Call Center
Learn how consumerism is changing the game for healthcare call centers and why scripted onboarding calls are no longer effective.
- Feb 23
- 3 min
Eight Tactics Proven to Increase ACO Call Center Effectiveness
Improve ACO call center performance with PlanAllies' 8 short steps that enable you to increase call center’s performance with zero risk.
- Feb 23
- 3 min
How to Improve Call Center Performance, Without Adding Risk
Improve call center performance with PlanAllies' 8 short steps that enable you to improve your call center’s performance with zero risk.
- Feb 16
- 3 min
Health Plan Call Center Attrition: Here’s How To Fix It
Reduce call center attrition while improving engagement for health plans with tech-enabled dynamic scripting. Learn more on our blog.
- Feb 16
- 3 min
ACO Call Center Attrition: Here’s How To Fix It
Reduce ACO call center attrition while improving engagement for ACOs with tech-enabled dynamic scripting. Learn more on our blog.
- Feb 9
- 2 min
Rethinking HRA Campaigns: Let’s Stop Frustrating Our Beneficiaries
Improve Member Perceptions with Tech-Enabled Conversational Engagement in HRA Surveys - Humanize Your Health Plan Today.
- Jan 18
- 3 min
PlanAlliesâ„¢ Medicare Advantage Use Case Examples
7 examples: PlanAllies’ virtual assistant supports call center agents with subject matter expertise, increasing satisfaction & compliance.
- Jan 11
- 2 min
OEP Churn, Call Center Technology
Minimize OEP churn with tech-enabled call center engagement. Interactive technology prompts your callers, maximizing enrollee satisfaction.
- Jan 10
- 1 min
Automated Enrollee Advisory Committee Workflows – Scalable Compliance
PlanAllies interactive call center technology features prepackaged EAC workflows. EAC compliance does not require increased overhead.
- Dec 20, 2022
- 2 min
Simplified Call Center Recruiting, Training & Scaling
PlanAllies' technology provides subject matter expertise on churn risk, SDOH flags, benefits and compliance.
- Oct 27, 2022
- 2 min
It’s Time for Call Centers to Ditch the Scripts
Conversational approaches bring double-digit gains in satisfaction scores and member retention. Plus, call center staff who dread another d
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