Three Factors That Maximize Call Center Engagement
Top call center engagement rates are often twice vs others. Today’s blog discusses three performance drivers used by these industry leaders.
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Blog
- Mar 2
- 3 min
Health Consumerism and the Call Center
Learn how consumerism is changing the game for healthcare call centers and why scripted onboarding calls are no longer effective.
- Feb 23
- 3 min
Eight Tactics Proven to Increase ACO Call Center Effectiveness
Improve ACO call center performance with PlanAllies' 8 short steps that enable you to increase call center’s performance with zero risk.
- Feb 23
- 3 min
How to Improve Call Center Performance, Without Adding Risk
Improve call center performance with PlanAllies' 8 short steps that enable you to improve your call center’s performance with zero risk.
- Feb 16
- 3 min
Health Plan Call Center Attrition: Here’s How To Fix It
Reduce call center attrition while improving engagement for health plans with tech-enabled dynamic scripting. Learn more on our blog.
- Feb 16
- 3 min
ACO Call Center Attrition: Here’s How To Fix It
Reduce ACO call center attrition while improving engagement for ACOs with tech-enabled dynamic scripting. Learn more on our blog.
- Feb 9
- 2 min
Rethinking HRA Campaigns: Let’s Stop Frustrating Our Beneficiaries
Improve Member Perceptions with Tech-Enabled Conversational Engagement in HRA Surveys - Humanize Your Health Plan Today.
- Jan 18
- 3 min
PlanAllies™ Medicare Advantage Use Case Examples
7 examples: PlanAllies’ virtual assistant supports call center agents with subject matter expertise, increasing satisfaction & compliance.
- Jan 11
- 2 min
OEP Churn, Call Center Technology
Minimize OEP churn with tech-enabled call center engagement. Interactive technology prompts your callers, maximizing enrollee satisfaction.
- Jan 10
- 1 min
Automated Enrollee Advisory Committee Workflows – Scalable Compliance
PlanAllies interactive call center technology features prepackaged EAC workflows. EAC compliance does not require increased overhead.
- Dec 20, 2022
- 2 min
Simplified Call Center Recruiting, Training & Scaling
PlanAllies' technology provides subject matter expertise on churn risk, SDOH flags, benefits and compliance.
- Oct 27, 2022
- 2 min
It’s Time for Call Centers to Ditch the Scripts
Conversational approaches bring double-digit gains in satisfaction scores and member retention. Plus, call center staff who dread another d
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