A Unique Approach. Vastly Superior Results.
PlanAllies’ synthesis of AI-driven technology and human engagement increases client literacy, utilization and retention.
Interactive conversational awareness facilitates clearer, more personal conversations that outperform other approaches. We simplify scaling and decrease costs for our partners.
14% REDUCTION IN SHORT-TERM DISENROLLMENT
Predictive churn risk assessment details each client’s churn risk and aggravating factors, enabling proactive follow-up.
40% REDUCTION IN TIME TO ANSWER
Based on conversational inputs, AI-driven technology displays the answers for the client’s specific plan.
17% REP EFFICIENCIES INCREASED
Reps skip plan and answer searches, concentrating on providing focused client support.
24% REDUCTION IN NEED TO PUT CLIENT ON HOLD
Detailed, plan-specific answers auto-appear in the language of your choice.
30% REDUCTION IN CALL CENTER TRAINING
PlanAllies technology supplements reps’ subject matter expertise with onboarding, retention, HRA/SDOH collection, and customer service questions.
35% INCREASE IN CALL CENTER JOB SATISFACTION
Instead of reading scripts, reps spend their time helping clients live happier, healthier lives.