HRA Workflow: Interactive, Tech-Generated Call Center Scripts
Interactive, tech-generated scripts are the cutting edge of call center outreach.
The video demonstrates how we have reimagined HRA engagement.
The first contact with new enrollees is crucial to establish a positive and engaging relationship. However, many times, HRA calls can come across as impersonal and routine. At PlanAllies™, we understand the importance of making a great first impression, which is why we have developed cutting-edge technology that transforms HRA engagement.
Our interactive workflows react to conversations and update scripts for your call center agents in real time, creating a personalized experience for each enrollee. By engaging in interactive, conversational dialogue, we learn about the enrollee as a person, which enables us to introduce the health plan or ACO in a context that personally supports their unique lifestyle and aspirations.
Our tech-enabled, conversational engagement reimagines call center outreach and sets a new standard for HRA engagement. With PlanAllies™, you’ll agree, “this is the exact first impression that we want our health plan or ACO to deliver.”.
If you're interested in seeing how our technology can enhance your HRA engagement, we invite you to schedule a demo with us today. Our team of experts is dedicated to helping you improve retention and satisfaction among your enrollees by delivering exceptional experiences.