A "virtual assistant" designed to reduce training & engagement costs and increase revenue.
Aware of all plan details, SDOH, or HRA topics and compliance requirements, PlanAllies™ Platform interacts in real-time with your existing Call Center’s conversations.
Call Center Agents are alerted to benefits that match your beneficiaries’ lifestyle and aspirations.
Red flags, such as churn, SDOH or HRA risks, are alerted as technology interactively guides your Call Center Agent through the conversations.
Your Call Center delivers an optimized call every time and leaves the member with the feeling that their health plan truly knows and cares about them.
More than just our technology, we are committed partners before, during, and after engagements. Our design process helps maximize value generated and engagement success.
Internal best practices review
Customer Success training in as little as one day
Acting as “Super Users”, each account has a dedicated PlanAlly who is the first line of support for C.S. questions
Engineering team support for seamless integration
CS Rep effectiveness
Member Churn Risk Analysis
Post-campaign member collateral
Added PlanAllies™ Training if/as needed to organization
EngageWell training videos available online
Enhanced training to increase percentile rankings vs. nationwide comparisons
Increase Your Engagement Success & Impact
(Including difficult to reach &
Increased Plan Literacy