360° Member Engagement
PlanAllies™ has a network of engagement professionals spanning the country available to perform any engagement needed in 19 languages.
Surge Periods
Enrollment periods are hectic.
CMS survey collection guidelines are stringent.
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Our integrated staffing offering helps you increase capacity during surge periods.
Difficult to Reach Populations
The "Invisible" members are concerns for increased member costs and disenrollment. PlanAllies' experience and effectiveness contacting these members can alleviate this stress.
Scalability
Constrained outreach from lack of trained staff, new plans who experience significant growth, formulary changes to Part D plans, are just a few of the reasons necessitating full-service PlanAllies™ engagement.
Overview
Using PlanAllies™ Platform, a PlanAlly establishes a conversational relationship with members, building trust and gathering key data.
PlanAllies™ improves member satisfaction, increases member loyalty and delivers actionable data to the plan.
Closing Engagement Gaps
PlanAllies™ maximizes health plan literacy. Plan details are discussed in the context of how they support the member’s unique lifestyle.
With trust established, the PlanAlly focuses on health utilization, including how screenings support the member’s lifestyle. The goals are to increase health literacy while optimizing plan utilization.
PlanAllies™ reinforces how the health plan personally supports the member.
Our Process
Implementation
Working with the partner, a customized campaign is created and designed for maximum effectiveness.
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Our product & engineering teams take the lead on bilateral data transfers.
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Action
Our Customer Success team will schedule calls for each member's conversation with a matched Plan Ally.
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The Plan Ally utilizes their experience and PlanAllies™ Platform during the engagements to meet the goals of the campaign.
Outputs
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Member Satisfaction
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Churn Risk Analysis
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Member Narratives
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Engagement Analytics
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Survey Results & Data Requested
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Benefits Infographic
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*Both machine & human readable formats
Results
Lowered Member Cost
Increased Retention
Scaled Outreach
STAR Rating Increases
CAHPS