Blog

Predictive Churn Risk Assessment – The AEP Gamechanger

PlanAllies: Transforming AEP with tech-driven, empathetic engagement. Reduce short-term disenrollment and boost ROI effortlessly.

2024 Star Ratings: The Foreign Language Call Center Solution

Boost your health plan's star ratings with PlanAllies technology - the key to fluent, expert interactions and elevated member satisfaction.

2024 AEP Scaling: Let’s Reimagine Your Call Center

Increase rep efficiency by 17% during the 2024 AEP with PlanAllies. Seamlessly integrate technology for client satisfaction.

Short-Term Disenrollment: Now is the Time to Experiment

Learn why experimenting with strategies to lower short-term disenrollment in healthcare plans is crucial now. PlanAllies™ can help.

Low Disenrollment & High Growth: How FMOs Deliver Both

Discover how high-touch FMOs optimize member engagement with PlanAllies™ technology, improving satisfaction & reducing disenrollment rates.

The High-Tech Call Center

Increased plan literacy, utilization, retention & LTV, and an AI-driven, by-member churn risk forecast.

Video: Reimagine Call Center Onboarding with Tech-Enabled Engagement

Higher satisfaction. Lower churn. Increased LTV. A video demo of tech-enabled, conversational engagement, the future of call centers.

Three Factors That Maximize Call Center Engagement

Top call center engagement rates are often twice vs others. Today’s blog discusses three performance drivers used by these industry leaders.