Health Consumerism and the Call Center
Learn how consumerism is changing the game for healthcare call centers and why scripted onboarding calls are no longer effective.
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Blog
- Jan 18
- 3 min
PlanAlliesâ„¢ Medicare Advantage Use Case Examples
7 examples: PlanAllies’ virtual assistant supports call center agents with subject matter expertise, increasing satisfaction & compliance.
- Jan 11
- 2 min
OEP Churn, Call Center Technology
Minimize OEP churn with tech-enabled call center engagement. Interactive technology prompts your callers, maximizing enrollee satisfaction.
- Jul 21, 2022
- 2 min
New CMS Requirement for DSNP - A Blessing In Disguise?
Final rule creates Enrollment Advisory Committees for D-SNP A new CMS requirement for Medicare Advantage Dual Eligible-Special Needs Plans..
- Jul 6, 2022
- 2 min
Medicare Advantage Addresses Health Disparities
Stark health disparities among racial and economic groups are persistent across the country. Black Americans fare worse than any other mino
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