Mar 2, 20233 minCALL CENTERSHealth Consumerism and the Call CenterLearn how consumerism is changing the game for healthcare call centers and why scripted onboarding calls are no longer effective.
Jan 18, 20233 minUSE CASE EXAMPLESPlanAllies™ Medicare Advantage Use Case Examples 7 examples: PlanAllies’ virtual assistant supports call center agents with subject matter expertise, increasing satisfaction & compliance.
Jan 11, 20232 minOEP CHURNOEP Churn, Call Center TechnologyMinimize OEP churn with tech-enabled call center engagement. Interactive technology prompts your callers, maximizing enrollee satisfaction.
Jul 21, 20222 minDSNPNew CMS Requirement for DSNP - A Blessing In Disguise?Final rule creates Enrollment Advisory Committees for D-SNP A new CMS requirement for Medicare Advantage Dual Eligible-Special Needs Plans..