Three Factors That Maximize Call Center Engagement
Top call center engagement rates are often twice vs others. Today’s blog discusses three performance drivers used by these industry leaders.
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Blog
- Mar 2
- 3 min
Health Consumerism and the Call Center
Learn how consumerism is changing the game for healthcare call centers and why scripted onboarding calls are no longer effective.
- Feb 23
- 3 min
Eight Tactics Proven to Increase ACO Call Center Effectiveness
Improve ACO call center performance with PlanAllies' 8 short steps that enable you to increase call center’s performance with zero risk.
- Feb 23
- 3 min
How to Improve Call Center Performance, Without Adding Risk
Improve call center performance with PlanAllies' 8 short steps that enable you to improve your call center’s performance with zero risk.
- Feb 16
- 3 min
Health Plan Call Center Attrition: Here’s How To Fix It
Reduce call center attrition while improving engagement for health plans with tech-enabled dynamic scripting. Learn more on our blog.
- Feb 16
- 3 min
ACO Call Center Attrition: Here’s How To Fix It
Reduce ACO call center attrition while improving engagement for ACOs with tech-enabled dynamic scripting. Learn more on our blog.
- Oct 27, 2022
- 2 min
It’s Time for Call Centers to Ditch the Scripts
Conversational approaches bring double-digit gains in satisfaction scores and member retention. Plus, call center staff who dread another d
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